This is where Western Office Systems sets itself apart from the competition offering world-class services to
meet each customer's specific needs, goals and challenges. With extensive experience in our field we can help
make managing your content easier. Our services focus on the following specific areas:
Professional Services
Our professional services are an integral part of the customer engagement and technology solution. Best-of-breed
applications are tailored by the Western Office professional services team to meet our customer's operational and
technical requirements. Professional Services include, but are not limited to:
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Pre-sale consultation and needs analysis.
During the early stages of the sales process, our engineers will work closely with the customer's management,
IT and end-user teams to develop a technology 'roadmap', which leverages existing business processes and
infrastructure as required. From this consultation, a product and services pricing proposal can be offered for
customer review.
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Design review and implementation planning.
Our systems engineers will review the overall solution design and proposed implementation with the customer to
help ensure that the new solution integrates smoothly into the customer's existing netowrk infrastructure.
Important issues such as system and product sizing, third party product integration and user / administrator
training may be addressed at this stage.
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Hardware and application staging, integration and testing.
Typically systems components are staged and tested in our lab prior to integration in the customer location.
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Customer Acceptance.
We obtain confirmation from the customer that the solution is fully integrated and operational in the customer
environment.
Training / Education
Western Office Systems provides end-user and technical education tailored to individual customer requirements.
Application-specific technical documentation can also be delivered as part of the education and training services, upon
request.
Support
The Western Office support team has been delivering peace of mind and high levels of customer satisfaction to
businesses for over 20 years. Combining real world experience with strong technical capabilities, we make sure our
customers are satisfied from the initial contact and implementation through the entire life of the system.
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Please contact us to find out more about the services we offer.
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